Order Information Payment Methods How to Place an Order Submitting Orders by Fax, Mail, or Phone Shipping & Handling Charges Customer Service Returns & Exchanges Welcome to The Honduras Coffee Company's Coffee Shop! Here's an overview of our secure online shopping process. Payment Methods All Payments Must Be Made In U.S. Funds. We accept Visa and Master Card for credit card payments. Checks must be in U.S. Funds or Money Orders. All credit card information sent online is processed through our Secure Server. Orders can be placed directly online or sent via fax or mail. Back to Top How to Place an Order Once you have found a product you would like to order, select the desired options from the pull-down menus and click the "Add to Cart" button. This will place the selected item in your "Shopping Cart," which is displayed at the top of your screen. You can continue to shop by viewing other items and adding them to your Shopping Cart. The Shopping Cart calculator will keep track of the amount of your total order and show a summary of the merchandise you've selected. At any time you can change, add to, or delete your order. If you make any changes to your order, click the "Recalculate" button, and the amount of your order will be refigured based on the changes you have made. If you wish to remove an item from your cart, change the quantity for that item to 0 and click "Recalculate." When you are done shopping, click the "Check Out" button. The "Review and Place Order" page will provide you with another summary of your order, complete with your product choices, quantities, prices, and the total amount of your order. If you change any options on the Order Form, you must press "Recalculate" before submitting your order. Michigan residents are subject to a 6 percent sales tax on all orders and must select the "Michigan Residents Only-Check for Delivery in Michigan" box and then "Recalculate" to add sales tax to the order. Failure to do so will result in an incorrect total. When you are satisfied with your order, click the "Process Order" button and complete the necessary information. Click "Submit" to send your order to The Honduras Coffee Company. If you submit your order, you will be transferred to our secure server for your credit card number. The server encrypts information, keeping it private, protected, and safe to transmit over the Internet. Once your order is received and processed, you'll receive an e-mail confirmation of your order that will advise you of your order status. This confirmation will include an order number. We recommend that you print out your confirmation as a record of the order you submitted. Keep your order number handy as it will be helpful in the event you need to track any portion of your order. Back to Top Submitting Orders by Fax, Mail, or Phone If you would rather send us your order by fax or mail, simply print your order and fax it to (231) 929-9771. Mail orders to: Honduras Coffee Company P.O. Box 563 121 North Main Street Stuart, Virginia 24171 To place a credit card telephone order, call us toll-free at (877) HONDURAS, Monday-Friday from 9 a.m. to 5 p.m. EST. Back to Top Shipping & Handling Charges We ship via the United States Postal Service unless otherwise requested. Special express postage is available upon request and subject to additional fees. Please allow 1 week for your order to be shipped. Shipping and handling is based on the dollar amount ordered. This amount is inserted in the "Shipping & Handling" window. U.S. Shipping Rates / United States Postal Service Up to $9.99 add $4.95 $10.00 to $24.99 add $5.95 $25.00 to $34.99 add $6.95 $35.00 to $49.99 add $7.95 $50.00 to $74.99 add $9.95 $75.00 to $99.99 add $11.95 $100.00 to $149.99 add $13.95 $150.00 to $199.99 add $15.95 Orders above $200.00 FREE For Canadian deliveries, add $6.00. Payment for merchandise and shipping must be made in U.S. funds. Shipping charges do not include taxes, duties, or any brokerage fees. Other countries, please email us your order and we'll calculate the shipping charges. Back to Top Customer Service For questions regarding your order, please email us at [email protected] or call our toll-free number (877-HONDURAS) Monday-Friday from 9 a.m. to 5 p.m. EST. Back to Top Returns and Exchanges Simply call our toll-free number (877-HONDURAS) and we'll give you a return authorization number. Send merchandise via the United States Postal Service to The Honduras Coffee Company, PO Box 5349, Traverse City MI 49696-5349. Items returned will be refunded in full less shipping and handling. Back to Top